Staff Portal

Problem Solving Guides

Internal reference guides for activation, setup, diagnostics, and common repair support tasks. Each guide is simplified for quick use at the counter or on the bench.

Guide Library

Open a guide to see step-by-step instructions, screenshots, and quick actions.

iPhone panic log list
Panic Log
iPhone Panic Logs

iPhone Panic Log Quick Reference

Match common panic log codes and missing sensor lines to likely failed parts by model. Use the left-side model navigation to jump between iPhone X, XS, 11, 12, 13, 14, 15, and SE references.

Grouped by iPhone family with left-side model navigation
Shows panic code or sensor string and the likely part to check first
Based on Repair Wiki panic log solution references
Open Guide
Pixel Repair
Google Pixel Screen Replacement

Google Pixel Fingerprint Calibration

Internal bench workflow for calibrating the under-display fingerprint sensor after a Pixel 6 or newer screen replacement using Google's official repair tool.

Shows computer setup, USB driver, and Fastboot preparation
Includes the Google Pixel repair tool link for fingerprint calibration
Finishes with manual reboot, re-enrolment, and troubleshooting checks
Open Guide
Windows battery report
Battery Guide
Laptop CMD

Check Laptop Battery Health

Use the built-in Windows battery report to open CMD, generate the report, find the saved HTML file, and check the key battery health values before quoting a replacement.

Shows how to open Command Prompt as administrator
Includes the exact battery report command and file path
Explains which battery values matter most
Open Guide
Windows account setup page
Setup Guide
Quick Fix Windows 11

Windows Activation Setup Bypass

Use this guide when the machine is on the Microsoft account setup screen and you need to open Command Prompt and launch the local-only setup path.

Includes the correct screen image showing where the command is used
Step-by-step instructions for staff
Command reference included for quick copy
Open Guide
Activation Tool
Local File Windows + Office

KMS Activation Tool

Internal reference page for the KMS batch tool used to activate Windows and Office. The download is served from your own website so staff are not blocked if the external source has issues.

Explains what the tool is used for
Provides your own hosted download link
Includes original source reference
Open Guide